Terms and Conditions

This contract is between Sarah Anne Snaps (hereinafter known as 'the photographer') and the person whom has either:

1.) Booked a photoshoot, or 2.) Paid for a photoshoot, or 3.) Received the photoshoot as a gift, (hereinafter known as ‘the client’).

These Terms and Conditions are also bound to client’s guests/family/attendees during the photoshoot and that is the client’s responsibility to educate and\or distribute said terms and conditions to all person(s) involved in the booked session.

This agreement will become effective and binding, once the Confirmation of Booking is received by Client & payment has been received.

1. At the time this contract takes effect, the Photographer shall reserve the date and time mutually agreed upon, and not make any other reservations or accept any other clients for said date and time. For this reason, in the event that the client cancels the contract without just reason (death or doctors certificate), Or that the Client does not show up at previously agreed upon location/date/time reserved without proper communication, all money paid shall be retained by the Photographer in order to offset its loss of business and is not transferable in any way or form.

2. Booking a Photo Session : A 30% Booking Fee is payable to secure the date & time agreed on. This Booking Fee is Non-Refundable, it being the agreed loss suffered by the Photographer due to Client cancellation or Client failing to be on time for session. Payment of the balance must be paid no later than 1 week before the date of the session. Any additional payments for extra images, albums, photo prints & canvasses or any other services are to be made when order is placed. Out of town expenses (travelling expenses) are payable in full before the session date. Travelling expenses will be quoted separately. Only EFT payments or Cash payments will be accepted, NO e-wallet or other form of payments will be accepted, due to high transaction costs.

3. Wedding Cancellation /Postponement: Client understands that by entering into this agreement, Photographer is foregoing other photographic jobs. In the event of a cancellation of the wedding or Photographer’s services, Client will not be refunded their booking fee in order to offset the loss of business and time Photographer has already invested in aiding Client and preparing for Client’s wedding. Cancellation is to be given to Photographer electronically in writing. Furthermore, Client will be subject to cancellation fees for the following amounts dependent on the notice period given to Photographer:

• 3+ weeks notice- Booking fee

• 2 weeks notice- Booking fee + 50% of remaining fees

• 1 weeks notice- Booking fee + 75% of remaining fees

4. During Photo Session: Client & Photographer will meet at pre-determined Date, Time & Place.

DO NOT BE LATE! The Client understands that session times are booked according to a shooting schedule. Photographer will not be held liable for Client’s loss in session time & session fee, the Client(s) are responsible for arriving on time.

In the case that the Client is not on time, the time will be deducted from the original agreed session time and the Photographer will not be held responsible for loss of suitable shooting light or the missed amount of images agreed upon not obtained within the time remaining for the planned session. Calculate your travel & traffic time accordingly!

In the case that the Client did not show up at all, completely missing the entire booked session, a rebooking fee of R350 is payable to reschedule a new date/timeslot.

5. Post Session: The retouching & editing process takes approximately 20 working days to complete dependent on the level of retouching required, amount of images to be retouched, Eskom load shedding and Photographer’s schedule. Photographer will choose the best images for edit. NO unedited images will be given under any circumstances! The Client will abide by these conditions and accept that Clients are serviced on a first come first served basis. The Client will not put the Photographer under any pressure to perform faster in any way or form.

6. Final Product: All packages are quoted with a set amount Digital high resolution Jpeg images (unless otherwise stated). Photo Prints & other Products can be purchased extra.

Images chosen are solely at the Photographer’s discretion and the Client will accept the Photographer’s professional discretion in this matter. The Client accepts that technical considerations in photography might result in a specific shot not being suitable for publication or delivering to the Client.

7. Delivery: The Client will receive a link via whatsapp and/or email, with instructions to download their session images at own leisure. Link hosting will be available online for 1 week. The Client is responsible to download and backup session images on own devices and/or cloud.

Print products typically takes an additional 7-14 days to manufacture and Client will be contacted to collect as soon at its ready.

In the event that the Client does not have access to the internet a CD or Disk can be purchased for R30.00, this request must be given to the Photographer 1 week in advance.

8. Wardrobe: Photographer will not be held liable for wardrobe failure, including and not limited to visible objects in pockets, including and not limited to underwear showing or fitted incorrectly. Photographer will not be held responsible for unclear eyes while Client is wearing reflective or bifocal glasses.

9. Make-Up & Hair: Photographer will not be held liable for make-up failure, including and not limited to uneven tone, excessive blotched or irritated skin, intentional or unintentional shining of skin, smudged or clogged mascara or make-up smeared or transferred to clothing or guests.

Photographer will not be held liable for hair failure, including and not limited to incorrect hair colour, freshly dyed hair stains on forehead, neck and ears, faulty hair cut & flyaway hairs. Photographer will endeavour to try and remedy above mentioned issues onsite if possible, or digitally without impairing the integrity of the images.

10. Body Image & Self-care: The Photographer encourages positive body image. It is the responsibility of the Client to affirm self-care of themselves and their guests to arrive and ready to start with clean face, nose, teeth, hands, feet, clothes & nails. 

11. Weather: Photographer cannot control the weather. All outdoor sessions are dependent on weather conditions, and the Client will not force the Photographer to use their equipment if the Photographer deems the weather to be unsuitable. In case of unsuitable weather conditions, the date will be rescheduled. Due to the sensitive nature of camera equipment, Photographer reserves the rights to stop shooting, and take necessary steps to protect the camera equipment, in the case of bad weather breaking out. Photographer will not be held responsible for any loss of photographs due to weather conditions. If it is not possible for a photoshoot / session to take place on the scheduled day due to weather, Photographer and Client will reschedule on an agreed date as soon as possible with no additional charge.

12. Guest Co-Operation: The Client is responsible for the conduct of their guests. Photographer will not tolerate verbally or physically abusive behavior, nor will Photographer share their time, or compete for the attention of subjects. Unchecked guest conduct interferes with the quality of the images and the time taken to retake missed images due to guest involvement. A loss in time results in a loss in images of other subjects.

13. Small Children: Photographer understands that small children can be very unpredictable and still learning to communicate or vocalize their feelings or intentions. Therefore it is agreed that booking and paying for a photo session is at the own risk and discretion of the Client and understands that it may potentially result in a photo shoot failure.

14. Cake Smash Session: If one of the following statements describes your child, please reconsider booking a session for your child: Clients Child suffers from separation anxiety, is fearful and gets easily scared of new surroundings or people, hates sticky hands or getting dirty, has never eaten cake or dislikes sweet treats or is a fussy eater. Photographer will not be held liable or responsible for crying or screaming children resulting in an unsuccessful session. ~ See reshoot option in Clause 16.3

15. Co-Operation / No Shows: The Parties agree to positive co-operation and communication for best possible result within the definition of the assignment. Client is responsible to clearly communicate to Photographer if certain individuals in the attended group must not be photographed in abundance. Photographer will handle this matter discreetly.

Photographer is not responsible for key individuals’ failure to be present and/or co-operate during photo sessions throughout the session time, neither for missed images due to details not revealed to Photographer in advance. The photoshoot / session can be rescheduled at the original portrait session fee.

16. Reshoots:

16.1 In the event that the Client is completely dissatisfied with the final results with valid reason, Photographer will reshoot at a 65% discount from the original quotation. Valid reasoning NOT including Clause 8 – 15 .

16.2 In the unlikely event that the finished product from the session is unusable due to technical problems (camera failure or exposure problems), Photographer will reshoot at no additional charge. No refunds will be given after the session or retouching process.

16.3 In the event that the Client is dissatisfied with the final results because of Clauses 8-15, Photographer will allow a reshoot at a 50% discount from the original quotation with the condition being that the Client will only receive the total amount of images booked during the first session.

16.4 Reshoots must be booked within 12 months from date of unsuccessful original booked date.

17. Retouching, Edits and Digital Files: Standard portrait retouching includes: blemish removal, eye brightening, teeth whitening, contouring and general editing to contrast, levels, saturation, exposure etc. for a stylized effect. Client agrees that they are familiar with the Photographer’s work as displayed on their website and Instagram page and agrees to accept the editing choices of the Photographer and abide by the editing style the Photographer chooses for the specific conditions of the session.

18. Image Size, Color, Style and Composition: All image sizes are approximate. High resolution images are between 10-30MB. The Photographer will provide a pleasing color balance but cannot guarantee exact color matching. It is sometimes not possible to record on film or in print the exact color as seen by the human eye. There is no right to reject on the basis of style or composition.

19. Original Files: All image files captured by Photographer are in RAW format to ensure high image quality. RAW files will NOT be given to Client under any circumstances whatsoever. These files are large in size and require specialized software to view and edit. Client will receive a selected amount of images in JPEG format only, as mentioned in Clause nr 77.

20. Technical Difficulties (Studio Bookings): Unfortunately load shedding is real problem in South Africa. In the case of a power outage or lack of electricity for any reason, Photographer reserves the right to stop shooting, and alternatively grant a reshoot on an agreed date as soon as possible free of charge. Photographer can- and will not photograph in low-light conditions with a camera flash, as this will result in poor quality images.

21. Print Life: Client is aware that color dyes and inks in prints may fade or discolor over time due to the inherent qualities of dyes and inks. Client releases Photographer from any liability for claims whatsoever based upon the fading or discoloration due to the inherent qualities from 3rd party print suppliers.

22. Attendance: In case of ill health or unforeseen circumstances, session dates may have to be rescheduled by the Photographer. In the unlikely event that the Photographer is unable to complete the coverage due to unforeseen circumstances, the Photographer reserves the right to appoint another Photographer to attend on her behalf to undertake the photography if such a Photographer is available.

23. Model Release: Client grants to Photographer, their legal representatives and assigns and any Photographer acting with them, the irrevocable and unrestricted right to use and publish photographs of Clients, Clients child/ren, and guests, or in which Clients may be included for editorial, trade, advertising and other purposes (except pornographic, defamatory, libelous or otherwise unlawful), and in any other manner and medium, to alter and copyright the same without restriction. Clients hereby release Photographer, their legal representatives and assigns, and any Photographers acting with them, from all claims and liability relating to said photographs.

24. Copyright: The Client agrees that all images captured are copyrighted to and remain the property of Sarah Anne Snaps. The entire copyright in the photographs is retained by the Photographer at all times throughout the world. No copies of images may be sold for profit, in either print- or digital format, by Clients or associates. The photographs given are considered final and may not be altered or edited by anyone else in any way without the written consent of the Photographer. Clients will be granted a print-release permitting Clients to print copies of their allocated images for personal use only. (Personal use includes social media, displaying on a non-profit base, allocating to friends and/or family, and related)

Photographer is not allowed to distribute Client images to other members of the family or friends without the written permission of the Client.

25. Injury: Client shall not hold Photographer responsible for any injury or harm that may come to Client/s during a photoshoot/session.

26. Non-Disparagement Clause: Client agrees that they will not disparage Photographer, or post any negative statements, reviews, comments, or feedback about Photographer or services provided by the Photographer to any third party whether orally or in any written publication or online forum, chat room, or message board, including but not limited to Facebook, Instagram and Twitter.

Parties agree that it would be impracticable and extremely difficult to ascertain the amount of actual damages caused by a failure to comply with this provision. Parties agree that in the event it is established that Client has failed to comply with this provision, liquidated damages of R45 000.00 shall be payable to Photographer within 3 (three) months and Client agrees that any and all legal fees incurred by the Photographer shall be for the Clients account.

27. Limitation of Liability: In the unlikely event of a total photographic failure or cancellation of this contract by either party or in any other circumstances, the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential loss. Photographer takes the utmost care with respect to the exposure, retouching, and transportation of digital captures. However, in the unlikely event that all the originals are lost, stolen, damaged or destroyed within or beyond Photographer’s control, Photographer’s liability is limited to the refund of all payments received, or a reshoot can be scheduled at no additional cost. The limit of liability for partial loss or damage of originals shall be a prorated amount of the total amount, based on the percentage of originals lost or damaged.

28. Exhibition: Client grants Photographer permission to display selected images resulting from this assignment as an example of Photographers work and for entrance into photographic competitions.

Clients release all claims to profits that may or may not arise from use of such images.

The Client agrees to the publication of a blog entry on the Photographer’s Social Media, the final images are at the Photographer’s discretion if any.

29. Social Media: If the Client does not want images posted to Social Media, including and not limited to Facebook, Instagram, Tiktok, Websites, the Photographer must receive written objection, (in the form of email, WhatsApp message or private message) anytime within a week before or a week after booked session is entered into. If any other information like names, or birth dates or any other personal information should not be shared on social media, the same written requests must reach the Photographer within a week before or a week after the session is entered into. Please advise the Photographer of any religious/cultural considerations before the session date.

30. Entire Agreement: These terms & conditions contain the entire understanding between Photographer and Client. It supersedes all prior agreements between the parties. The only way to add or change this agreement is to do so in writing, signed by all the parties. If the parties want to waive one provision of this agreement, it does not mean that any other provision is also waived